Case Study - Medical Systems Provider

FieldEZ's innovative product helps improve performance and save cost

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Facts

The Client

A Swedish healthcare major providing a broad range of products, innovative treatment solutions and infrastructure functions for extremely demanding hospital departments. Their service scope includes operating rooms, hybrid operating rooms, catheter laboratories and intensive care units as well as intra- and inter-hospital patient transportation.

  • Leading healthcare provider which currently generates sales of more than SEK 30 billion.
  • Production is conducted at facilities in Brazil, France, Canada, China, Germany, Poland, Sweden, Turkey, the UK and the US
  • The Group has more than 15,000 employees in 40 countries
  • Solution Implemented FieldEZ's Asset management with the Hospital database; enabled the client to track the field staff's day-to-day work as well as provide Mobile Location; Service ticket creation based on the existing equipment database
Challenges

Legacy Operations Posed Challenges

  • Legacy System Manual data entry to MS excel leading to data entry errors as well as loss of data for Product Maintenance, Technicians Expenses, Track Visits, Product Service and Customer Complaints
  • Manually Processes Less efficient in data collection, data redundancy and entry errors.
  • Hurdle in scaling up the company's operations management
  • Insight on flow of end-customer complaints was not conveyed properly to technicians
  • Big obstacle is providing product service and maintenance with no efficient system to track efficiency of field staffs
Solution

Modernized Approach to Solutions Offered

  • Provided a software that streamlines and aligns the entire field operations
  • FieldEZ enabled the client to track the field staff's day-to-day work as well as provide Mobile Location
  • Service ticket creation based on the existing equipment database as well as addition of new equipment's
  • FieldEZ solution was implemented in a sequential fashion across the various field business teams
  • FieldEZ's offline data management capability helps user to update information in low network coverage area
  • Real-time visibility at all times leading to better resource utilisation
Key benefits

Every Feature Added Value to Customer Operations

This was able to change the pace at which the company was able to grow and respond to customer demands

  • Improved Customer Experience
  • Increased Efficiency Delivered
  • Enhanced Visibility and Accuracy
  • Superior Resource Utilisation
  • Considerable Cost Savings
  • Productivity Gains
0 %

Improved First time Fix Rate

0 %

Increase in Jobs Handled per Technician

0 %

Reduction in Travel Time

< 0 mins

Response Time after Ticket Creation

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