Customer Experience Transformation Strategy
Devising a customer centric strategy is something all the companies look at but only a few are able to do justice with this. Improving the customer experience has become a major component and part of today’s corporate strategy and executives are doing their best to eliminate issues and broader the customer experience transformation for better results both for the customers and for the organization.
It is because of digital transformation that companies today are forced to implement new technologies and advancements into their functioning and making it a reality. What’s more interesting to note here is that it’s not the organizations who are the drivers of change but the customers.
2000
Global companies planned to shift from traditional to digital transformation
34%
Companies believed they will fully adopt digital transformation in a year
47%
Of these companies haven’t even started their transformation
Implementing a Seamless Customer Experience Transformation Journey
Customer Experience Transformation Journey
Improving the customer experience has become a major component and part of today’s corporate strategy and executives are doing their best to eliminate issues and broader the customer experience transformation for better results both for the customers and for the organization.
Field Service Management and the Status of Customer
The field service management companies have traditionally lagged behind other industries in offering best customer service. Though there have been notable improvements and advancements through setting up call centres to back office support, the service at the level of the field service staffs has not yet achieved the same levels. It sometimes get difficult to handle so many calls simultaneously, to keep a tap of all the tickets, upload it, update it and then close it, finding and keeping all the right spare parts handy or to reach the customer’s place of service always on time.
Field Service Management and the Status of Customer Experience Transformation
The field service management companies have traditionally lagged behind other industries in offering best customer service. Though there have been notable improvements and advancements through setting up call centres to back office support, the service at the level of the field service staffs has not yet achieved the same levels. It sometimes get difficult to handle so many calls simultaneously, to keep a tap of all the tickets, upload it, update it and then close it, finding and keeping all the right spare parts handy or to reach the customer’s place of service always on time. It becomes difficult to provide a real-time, up to date information to the field service staff and technicians making it a challenging task to comply with the work and leaving a satisfying customer experience.
Leave ever-lasting impact on your customers
Provide real-time update to your customers
Handle multiple queries simultaneously and hassle free
This is How FieldEZ Application helps you Manage Customer Expectation and Maintain a Better Customer Experience Transformation
To improve safety, efficiency, productivity and customer experience, your field service technicians need to bridge the gaps between the call center and customer service systems, and your field service managers. In many cases, this involves an intelligent use of technology that can deliver a wide range of real-time integrations to customers. Delivering this level of service has become a major check-point for several industries now.
Solve Your Issues with our Application
At FiledEZ we make applications that can help solve all your field service staff and managers’ issues. We know how rapidly technological advancements are changing and impacting our lives and hence we come up with solutions that help you provide the best customer experience to your tech savvy, modern customers.
Seamless Customer Experience
Once the work of your field service staff is done it is time to make your customers feel you are listening to them and they have the right to let you know how was their overall experience with your field service staff, were they satisfied with the service, was it too time consuming, etc. Before the start of the service, a URL will be provided to your customers in order to track a) where the field service staff or technician is in real-time, b) details of your customers’ servicing, etc. Your customer has the power to choose whether they want to straight check this out on the browser or the application. Your customers get the link through an SMS, e-mail and in the application notification section.
Post Service Experience Survey
Post the servicing is done, a SMS goes again to the customer redirecting to a lin wherein they can tell you how their experience was. It is a great way of being informed and helping your customer tell you how they feel in order to deliver and service them better.The push for a customer transformation experience was never so much traditionally as now. With the field service management industry poised to change significantly in the coming years, it is important to update and revamp your strategy with a customer first approach and with technology playing an integral role in it.
Success Stories
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