Concepts of Augmented Relity
Hardware
Processors, display, sensors and input devices are some of the hardware components for augmented reality. Modern devices like smartphones and tablets, ipads, etc contains elements which usually include cameras and sensors such as accelerometer, GPS, and compass, etc making them suitable Augmented Reality platforms.
Display
A head mounted display (HMD) device is one which is worn on the forehead like a helmet or a head torch. An HMD places images of both the physical and the virtual world over a user’s field of view. In modern HMDs there usually are sensors which monitors and allows the system to align virtual information with the physical world and accordingly adjust it with the user’s head movements.
Handheld
A handheld display is the one which becomes an essential part of getting employed in the industry of field service management. A handheld display fits on a user’s hand and opt for video see-through. Handheld display now employs GPS units, sensors such as digital compass and six degrees of freedom. It in fact promises to be the first commercial success for technological advancement through Augmented Reality. Handheld devices also have an advantage that they are portable in nature and have camera phones. One major disadvantage however becomes the fact that you have to hold the camera physically all the time which generally distorts the effect of a wide-angled phone camera when compared to viewing things in the real world.
Tracking
Today’s augmented reality devices and systems use some of the tracking devices and technologies like digital camera, sensors, GPS, accelerometers, etc. These technologies varies in levels of precision and accuracy. Tracking is often combined with a handheld device too for getting the perfect outcome.
Networking
Owing to wide adoption of mobile and wearable devices, mobile augmented reality applications are gaining popularity. These programs often lack computing power and data processing to a distant machine is often desirable.
Usage of Augmented Reality in the Field Service Management Industry
There is a huge opportunity in the market if you are looking at enhancing your field service business with technologies related to augmented reality. There are various ways in which AR supports or can support field service organizations and majorly through the camera in your smartphones.
In case of a problem or emergency with the product at your customer’s location, you can connect your field service technician and your customer in a manner that the user can directly point out the problem at hand for the technician to get a clear view of the issue and can analyze and hence take the user with the process of fixing up the problem in an orderly manner.
The convenience of training and the easy transfer of information are driving the growth of augmented reality.
The increasing investments in developing digital technologies are creating new opportunities for vendors in the global AR.
Augmented Reality Market size exceeded USD 1 billion in 2016 and is predicted to grow at around 65% CAGR from 2017 to 2024.
Increasing adoption across the retail and e-commerce sectors is expected to boost the augmented reality market in the forecast timespan.
FieldEZ and the use of Augmented Reality
As we already know and have discovered that augmented reality is moulding the future of not just gaming but businesses too. It is inevitable to not see how things might go or advancements may be made with the help of augmented reality in the field of field service management. The good news is, we at FieldEZ have already started our work on delivering the best possible experience of augmented reality to service your customers promptly.
With the new technology of AR that we are planning to invest in, it will be a part of the handheld devices technology used in AR. Once there is a problem that you customer notices, your field service technicians will be notified and your customers can share their screen with your field service technicians thereby giving them the access to scan the device and look for possible issues then rectifying them. Let’s see how we progress and move ahead working with the changing setups in technology and we promise we will keep making these advancements in order to deliver you with the best in the industry.
A field Service Management(FSM) Solutions enable organisation to:
We have plans to invest in the handheld devices technology used in AR.
Customer problems can then be solved by just the touch of a screen.
Time and cost saving technique for organizations thereby leading to profitability.
Efficient way to make use of both technology and employees.
Decrease onsite visits by your technicians
This new way of troubleshooting capabilities has the potential to greatly decrease the number of onsite visits between the field service technicians and your customers. This will save a huge amount of cost and time both spend on resources and for the customers.
Notify end-user or the customer right in time
In case the field service staff or technician is needed onsite, the AR application will notify the end user about the status of the request in real-time. This status update will also include the appropriate location of the field service technician or staff with the help of GPS as well as push notifications to your customer’s device so that the customer has a track of the estimated time of arrival of the technician which thereby saves time and resources.
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