The Internet of Things (IoT) & Field Service Management

Harnessing the Power of Internet of Things in Field Service Management

We are witnessing a dawn of the era with Internet of Things (IoT) and with the ever evolving scenario in field service as a discipline. Today, a wide variety of devices, including smart devices which are sensor-enabled, can connect to the internet and power several connected applications. Internet of Things has exploded into our everyday lives and is only digging deeper not just into our machines but in our system. It is hence a compulsion to be updated with the recent change in the discipline and how IoT specifically, is a resourceful help for the field service managers and staff.

IoT and Field Service Management

One of the most important post-market success drivers today for the field service businesses is delivering quality product support and assistance. In order to unlock growth and opportunities and to make the best use of product support right after the sale of your product, the task of the field service executives begin. IoT with the help of all the valuable data stored in your machine and app, helps the field service executives to look no further than their machines for collating the inestimable data. Once your field service management team have the access to the complete data, the data can be used to improve customer service experience through a better approach of proactively preventing and assisting the product support. Having the access to the data however is just the start, as the overall field service management requires a sound knowledge and set skill to analyze the data and make it of use to the field service executives and for your organization for future reference.

The Future of Field Service is Bright with Internet of Things

IoT helps making the job of your field service executive more efficient

We know being a field service executive is not an easy job! Your field service executive is always up on his toes working and delivering his best to your customers and resolving their issues post-purchase.

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There is a necessity for your field service executives to be on calls constantly and to resolve the issues at hand. With so much to do, the IoT sensors become the means of resourceful help by reminding your field service executives about the whereabouts of the tasks. The sensors helps alerting your field service executives about the things which need to be checked and the ones whose issues are to be resolved.

IoT helps making the post-sale jobs and servicing more remunerative

IoT with the help of the computerized management system, can save you a lot of time and money. From keeping your field service staffs abreast with all the details about the customer and sending alerts to notify them about the next customer to support, IoT also helps in corrective maintenance of assets.

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The IoT also helps in directing the right staff to the right customer depending upon availability, skill-set, location, etc. It is thus essential to understand and not underestimate the power that IoT holds at your disposal.

FieldEZ’s Cloud Field Service App for Uninterrupted & Connected service

At FieldEZ, we understand how important it is for you to help your customers have a hassle free experience with your products and how hard you and your field service executives are working to deliver them the best from your end, after all we want to keep our clients happy too.

For your customers, there in nothing more important than to get the servicing done in time and which is of quality. With our cloud field service app we help transform maintenance data and the status of the product’s health into service actions proactively. FieldEZ provides manufacturers, distributors and other service enterprises with the cloud application they need to translate IoT-connected machine data and product health into field service requirements.

It also helps in giving a boost to your predictive and preventive maintenance operations. From service contracts to maintenance work, auto-scheduling to inspections, billings and invoicing, FieldEZ makes your operations more efficient and effective. It also helps your field service staffs to keep a tap on the number of items listed below and to maintain congruence and effectiveness is servicing your customers.

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