The field organisation is constantly changing and evolving. This requires that an organisation is aware of the dynamics at play in reference to the customers, the people within the organisation as well as other suppliers and third-party entities that one needs to interact with. This module allows you to gather that data seamlessly and learn from it real time.
Field Survey Management
Conducting a field survey in workforce management involves collecting data directly from employees, managers, and the work environment to gain insights into various aspects of workforce planning, scheduling, and overall management.
Here are key functions of our software which helps organizations conduct a field survey
Clearly outline the objectives of the survey. Determine the specific workforce management areas you want to assess, such as scheduling effectiveness, employee satisfaction, or communication processes
Define the key performance indicators (KPIs) or metrics relevant to your objectives. This could include metrics related to productivity, attendance, turnover, and employee engagement
Develop survey instruments tailored to workforce management topics. This might involve creating questionnaires, conducting interviews, or using a combination of methods to gather data
Test the survey instruments with a small group of employees or managers to identify any issues with clarity, relevance, or comprehensibility
Determine the appropriate sampling strategy based on your goals. This could involve surveying a representative sample of employees from different departments, shifts, or roles
If using surveyors or interviewers, provide training to ensure they understand the survey objectives, methodology, and ethical considerations
Emphasize the importance of impartiality and confidentiality during data collection
Identify training needs for field personnel
Provide ongoing training and development opportunities to enhance skills and adapt to evolving job requirements
Plan the logistics of the survey, including when and where data collection will occur. Consider factors such as shift changes, break times, and peak work periods
Administer the survey and collect data on workforce management practices, employee experiences, and any identified metrics
Include questions on scheduling preferences, workload perceptions, and the effectiveness of communication channels
Implement quality control measures to ensure the consistency and accuracy of data collection
Regularly review and assess the collected data to identify and address any issues promptly
Analyze the collected data using appropriate statistical or qualitative methods
Look for patterns, trends, and correlations that can inform workforce management decisions
Prepare a comprehensive report summarizing the survey findings, highlighting strengths and areas for improvement
Collaborate with stakeholders to develop action plans based on the survey results
Gather feedback from employees, managers, and other stakeholders about the survey process and results
Use insights gained to continuously improve workforce management practices
A well-designed and executed field survey in workforce management can provide valuable insights, leading to more effective and employee-centric management practices within an organization.