Field Service Management

The Industrial equipment and machine manufacturing companies manufacture and service a wide variety of mission-critical, high value assets. The equipment typically worth millions of dollars is the backbone of these companies and cannot afford to have any downtime. If this equipment breaks down or malfunctions, productivity drops, costs rise, and reputations suffer; with the potential of significant revenue loss. This makes it crucial for the Industrial equipment and machine manufacturing companies to deliver phenomenal service and ensure 100% availability of the equipment.

For many businesses, there’s one major ‘C’ word they’re always focused on and that is the ‘Customer’. Customer-centricity is a goal that has led many organizations to move away from establishing transactional relationships with their customers to building more qualitative and engaging ones – and the move is paying off.