Missing an SLA deadline doesn’t just cost money – it erodes trust. When a field technician arrives four hours late to repair critical manufacturing equipment, or when scheduled maintenance slips past its contractual window, clients start questioning whether your promises mean anything. For field service organizations juggling dozens of contracts with hundreds of moving parts, […]
Imagine a field technician arriving on-site and diagnosing a complex piece of equipment within seconds – not by manual inspection, but by simply snapping a photo with a mobile device. This vision is no longer futuristic: it’s the reality of computer vision in FSM (Field Service Management). Unplanned downtime already costs the world’s 500 largest […]
Imagine a technician balancing on a utility pole or repairing a wind turbine in stormy conditions. Their iPad buzzes with information about their jobs, but it is unsafe and impractical to pause and scroll. Her voice assistant simply issues a command to open up the next work order, write a diagnostic remark, or confirm parts […]
Quick Summary The Field Service Management (FSM) industry has shifted gears and has moved away from reactive scheduling into a predictive, intelligence-driven model. IoT, AI, and predictive FSM tools have enabled businesses to see a problem before it arises. This blog explores the future of FSM software, its transition from reactive to predictive, and how […]
Imagine your field team is ready to deliver, but the software guiding them feels like it belongs in the ‘90s. Legacy FSM systems—rigid, outdated, and difficult to customize—often leave businesses struggling to adapt. As one analyst quips, legacy FSM can feel like “stuck in a time warp”, trying to plug a VHS player into a […]
Quick Summary Geospatial intelligence FSM fuses GIS in field service with AI to deliver transformative efficiency for mobile teams. Real‑time location mapping, predictive analytics, and route optimization cut travel time, lower costs, and boost on‑site success. FieldEZ’s FSM platform leverages this to ensure faster dispatch, better asset utilization, and superior customer experience. Enhancing field service […]
Quick Summary AI chatbots are now revolutionizing field service management by reorganizing customer interaction processes and enhancing technician organization. These include real-time, data-driven solutions such as immediate scheduling, appointment booking, far-out scheduling, predictive alerts, and active maintenance. Customers of AI chatbots are satisfied because AI chatbots help to decrease manual intervention and make operations more […]
Quick Summary In a field service management setting, the digital twins are redefining the predictive, preventive, and responsive nature of equipment within an organization. With the help of creating a virtual mirror of physical assets, field coworkers have the opportunity to observe real-time performance, identify anomalies, and implement predictive maintenance approaches. The blog will explore […]
In today’s hyper-competitive service landscape, meeting your SLAs isn’t a bonus—it’s a baseline. What sets industry leaders apart is the ability to configure, enforce, and exceed service commitments proactively, intelligently, and at scale. FieldEZ’s SLA automation engine empowers businesses to meet, manage, and exceed these expectations with AI-driven, flexible SLA logic tailored for complex, high-volume […]
Quick Summary AI in robotics is causing a significant shift in field service management, as inspections, care, and decisions are automated. Automating field service makes technicians more productive, reduces the risk of operational issues, and enhances customer satisfaction. It affects both autonomous drones and predictive maintenance bots. This blog examines how robotics, driven by AI […]
