Questions, answered straight.

FieldEZ is the unified operations platform for enterprise equipment and field operations — in the office and in the field. It runs the entire lifecycle of your equipment on one platform: from the first sale, through every service call, to ongoing support, with every quote, job, part, and ticket tied to a single asset record. One operational system of record instead of a stack of disconnected tools.

Most tools serve one surface: ITSM platforms manage the corporate estate, field-service tools manage technicians on the road. But much of your equipment lives in both — the laptop provisioned centrally and serviced on-site, the printer fleet, the ATM repaired in a branch. FieldEZ runs the asset wherever it lives, on one record, so nothing falls between systems.

The platform was built on enterprise IT equipment — servers, networking, end-user computing, printers, ATMs, POS terminals, kiosks, telecom and site infrastructure. The same operational depth now also runs equipment operations well beyond IT: customers use it across manufacturing, infrastructure, banking, and consumer industries. If it's equipment that has to keep running, with people who sell, service, or support it, it fits.

Both — and that's the point. FieldEZ has three pillars: Sales (quotes, contracts, renewals), Service (dispatch, field execution, SLAs, parts), and Support (ITIL-aligned incidents, problems, change). They aren't separate products integrated together; they run on one asset record. You can adopt the FSM side, the ITSM side, or both — and whichever you start with sits on the same unified foundation.

It works with what you keep and replaces what's fragmenting you. FieldEZ has open APIs and integrates with the ERP, ITSM, and finance systems already in your stack. Many customers use it to consolidate a patchwork of spreadsheets and point tools into one operational system while their ERP stays the financial system of record.

Yes. The mobile field app is offline-capable — technicians can execute jobs, complete checklists, and capture proof of service without coverage, with everything syncing when connectivity returns. Field reality was a design constraint from day one, not an afterthought.

No. One platform doesn't mean one purchase. The pillars are licensed individually — most customers start with Service, the operational core, or wherever the pressure is greatest — and expand on the same asset record when ready. Because the record is already unified underneath, adding a pillar later is an expansion, not a re-implementation or migration.

Transparently, in two parts. The platform is licensed modularly — you license the pillars you need, sized to your estate and team, with the same depth Fortune 500s run on, priced without the enterprise-suite toll. One-time implementation services — configuration, data migration, third-party integrations, custom reports — are scoped and quoted alongside the license, so you know the full picture before you commit. For a quote mapped to your operations, request a demo and we'll build it with you.

Both, genuinely — that's the position we built for. Global enterprises run it at scale (50M+ assets, 50,000+ field technicians, 10+ countries), and the same platform is sized, priced, and deployed for mid-market operations that can't carry enterprise cost and complexity. You shouldn't have to choose between depth and accessibility.

Considerably less than a traditional enterprise-suite rollout — the platform is configured to your workflows rather than custom-built, which is a large part of why mid-market customers can adopt it at all. The honest answer on timing depends on your estate size, integrations, and which pillars you start with; we'll map a realistic plan with you during the demo conversation rather than quote a number that may not fit your situation.

Yes — and it's expected. Two companies can sell and service the same equipment and still run nothing alike, so every deployment is configured to your own workflows: forms, approval chains, SLAs, pricing rules, and integrations are configuration, not code. Our team — or a certified partner — does that shaping with you through a scoped implementation engagement — covering configuration and, where you need them, data migration, third-party integrations, and custom reports — drawing on fifteen years of deployments.

And because your configuration runs on the same product core as every other customer's, you stay on the standard upgrade path — your specifics, without a stranded custom build.

Yes — the platform operates in 10+ countries today, with customers running multi-geography deployments across distributed sites, branches, and field territories. Scaling from one team to an international operation happens on the same platform, without switching.

Today the intelligence works as a copilot across the platform: smarter quoting and renewal signals in Sales; intelligent scheduling, routing, and predictive SLA-breach detection in Service; guided resolution and request deflection in Support. People stay in the driver's seat; the platform makes them faster and sharper. Seven AI intelligence suites are shipped and in customer use — service, operations, field, asset, workforce, customer, and vision — running everything from ticket triage and SLA-breach prediction to computer vision that verifies field compliance by camera. And the library is a floor, not a ceiling: it expands with every release.

It's the direction we're building in: from software that assists your team toward a platform that delivers routine field-operations outcomes end to end — scheduled, dispatched, communicated, and closed — with your people overseeing the exceptions. It's a maturity arc, not a switch: the platform earns autonomy step by step as it proves it can be trusted with more, and you decide what runs automatically and what waits for a person.

The intelligence layer is offered as FieldEZ IQ, in three cumulative plans that differ by what the AI is allowed to do: IQ Essentials (The Copilot) assists your people, IQ Pro (The Forecaster) predicts and recommends, and IQ Ultimate (The Autopilot) executes autonomously at confidence thresholds you control. Every plan spans all seven intelligence suites, and every capability is live in production today. See the full plan comparison, or talk to sales for pricing tailored to your operation.

Your data stays yours. The intelligence in your deployment is built on your operations to serve your operations — governed under your agreement, not exposed. How data is used is documented and agreed contractually, and we'll walk your security and procurement teams through the specifics during evaluation.

Because in the AI era, the model isn't the moat — the data is. Anyone can buy a model; what can't be bought is fifteen years of real service history — what broke, what fixed it, how long it took, which part was needed — across 50M+ managed assets. That's the difference between automation that's accurate and automation that's merely plausible.

FieldEZ is ISO 27001 and SOC 2 certified — the same enterprise-grade standards our largest customers depend on, applied to every deployment by default. Certification documentation is available to your security team during evaluation.

Through role-based access control across the platform — dispatchers, technicians, service desk agents, and administrators each see and do what their role permits, with the auditability enterprise environments require.

The platform supports multi-geography deployment, and hosting and residency arrangements are agreed per engagement so they meet your regulatory and policy requirements. Bring your specific requirements to the evaluation conversation and we'll confirm the arrangement that fits.

SIs embed FieldEZ into their client engagements — delivering field-service and IT-equipment operations as part of transformations, on a platform they don't have to build, maintain, or de-risk themselves. You own the client relationship and the outcome; FieldEZ carries the operational core. Some of the largest IT services companies in the world already deliver client operations on the platform.

MSPs run the service delivery they provide to clients — dispatch, SLAs, parts, support desks — on one platform across their book of business, with the depth to take on larger contracts than lightweight tooling allows. The platform becomes the operational backbone of your service business.

Yes — a strong one. OEMs and equipment service businesses use FieldEZ to run the after-sales lifecycle of the equipment they make or distribute: warranty, AMCs, service contracts, and field repair, with the commercial motion (quotes, renewals) and the operational motion on the same record. If you have an installed base to support, the platform was built for exactly that.

A deliberately simple path: apply, get enabled (training, demo environments, certification for your delivery team), take it to your clients with deal support, and grow with co-marketing and a partner manager invested in your pipeline. Commercial terms, branding arrangements, and program specifics are agreed during the partner conversation, shaped to your business model. See the partner program.

Start the conversation through the partner inquiry form — tell us about your business and clients, and we'll have a short conversation to confirm the fit, both ways. We respond within one business day.

Not a canned product tour. You tell us a little about your operations, we do a short discovery call (20–30 minutes) to understand your equipment, teams, and workflows, and then we walk you through the platform on scenarios that look like yours. No obligation — just an honest look at whether FieldEZ fits the way you run equipment operations.

Support is part of every deployment, scaled to your estate size and how critical the operation is — and the specifics are agreed clearly in your service agreement before you commit, so there are no surprises. Ask us to walk through the support model for your situation during the demo conversation.

The fastest route is the demo and contact form — choose whether you're booking a demo, making an enterprise inquiry, or exploring partnership, and the right team responds within one business day.